Our Vision
To be the premier thought leader and provider of security and life safety solutions by speaking truth to clients and building trust through thought and solution delivery.
Our culture places equal value on technology and people as the model for continually improving system performance and client satisfaction that is uncomplicated and cost-effective and proactively looks to improve best practice industry standards.
ISG’s Mission: To Deliver Excellence
We speak the truth in security and go to great lengths to build trust with our customers through service to offer effective, uncomplicated and economical solutions to help protect lives and property and aide in the recovery of assets or the prosecution of individuals that have committed crimes.
The ISG Values
Truth
We are security consultants, not sales people. Rather than sell a collection of security products, we take a broad and comprehensive approach to assessment that trouble shoots virtually any threat and leads to effective solutions. Our philosophy has always been to speak truth, so you are armed with all the knowledge necessary to make informed decisions that speak to protecting your most valuable assets and designed for your unique space.
Expertise
With 200+ years of combined experience in a variety of security and life safety areas, our team assessment and collaboration examines each situation from multiple angles and expertise. We not only understand what it takes to design, install, service and support these systems for our clients, we know why and how they can work for you.
Product Neutral
We do not sell or install any proprietary products to our clients. You should always have the option to seek out the best provider for services and that cannot be accomplished if you are utilizing proprietary equipment only a select few can handle.
Uncomplicated Service & Support
Regardless of system or performance, we place a premium on our people as a critical component of our process. Our hours are your hours. Responsive and professional customer service, monitoring and system analysis are at the forefront of what we do. Think of us as a resource and an extension of your team.
Cost-Effective
We recognize that cost is a factor in making decisions. By speaking truth in security and providing you the big-picture analysis, you are more qualified to make critical decisions related to your situation. Always contingent upon your custom requirements, the truth is your current system might not be adequate. In which case, the cost-decision comes down to mitigating current risk potential or potentially dealing with larger, significant costs resulting from a breach. We never want to see your worst-case scenario or its crippling after-effects.
Trust
We expect to earn your business each and every day; this approach keeps us on our toes, working with you every day throughout our relationship not just during the sale process.
We have grown into a full-service security consulting firm with a traditional approach to customer relationships that focuses on caring for your needs. This has been our guiding principle for more than 35 years, and will continue to be for future decades.