The MyISG Platform
Fingertip-access to all the information you need to manage your security systems in real-time, including an online notification and alert system that keeps you informed even when you’re away.
This highly protected online management tool allows you to:
- Access important documents such as periodic inspection reports, acceptance tests, contracts, drawings, and diagrams
- Administer notification lists, schedules, and pass-codes
- See a live view of alarm monitoring
- Directly access your Hosted Software Applications
- View comments and resolutions
- Send secure messages to the technician(s) assigned to your request
Best of all, you can place a real-time service request anytime from your mobile, PC, or tablet and receive an instant notification of the technical support person en route to solve your issue. Know immediately when they arrive at your site and when the problem has been resolved—all without ever making a call, waiting on hold, or hoping someone really will show up today.
Our Service is Same-Day, Every Day
With disaster recovery and remote support features we can store your access control databases, video recorder configuration files and images on our secure servers for immediate retrieval and restoration when needed.
You will also be able to request field technical assistance on either a standard or emergency basis. If it is a technical emergency, help will be on the way within minutes, and you will be speaking with Remote Technical Support person almost immediately.
ISG’s Digital Vault
From access control system databases and system programming to video recorder configurations and image file retention, our digital vault protects your critical files and evidence and provides you with real-time on-demand access for investigative or disaster recovery purposes.
Protecting your security data has never been easier or more convenient or accessible. Secure online access from anywhere can give you the confidence you’ve never had before with your security and life safety systems.
Secure encrypted transfer of your files via Extended Validation SSL—yes, ISG has gone green for your safety and your data security.
Preparing for a disaster or an equipment failure is just one more part of the services provided by ISG.
Speak with an ISG security consultant to discover how we can make securing your business simpler.