Our team is your team. ISG is a true extension of your organization, whether you choose our full suite of managed services offerings, or just need an extra hand from time to time.
Our technical support specialists have significant experience with all aspects of your security and life safety technology. With a deep understanding of your policies, procedures, and methods, ISG’s technical staff is here as a resource for you to draw on. Let us assist you with, or manage for you, the technology that keeps you safe and secure.
- Alarm monitoring
- User code & permissions-based administration and management
- Access card/credential programming and issuance including photo badging administration and design
- Remote arming
- Remote management
- Schedule management
- Internal and external networks
- Device management
- Software & firmware patch and release updating
- Communications management
- Application support
- Complex operations, video system monitoring, real-time maintenance, retention management, & self-healing technology
- GPS technology
- Asset tracking
With broad experience, meticulous attention to detail, and unparalleled accuracy, our remote support group is the perfect addition to your team. All calls, emails, and secure online requests are handled immediately by an experienced, trained technical support person—no receptionists—so you get right to an individual that not only will know who you are, they will address your needs.
Find Out How We’ll Keep You Safer
From alarm monitoring to comprehensive managed services, ISG’s remote support capabilities let you maximize your security system.